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Making sure the right people with the right skills are in the right place at the right time is all part of the job for Excellence in Care’s Norma Dodds. Setting up a nursing staff hub as part of NHS Lothian’s response to COVID-19 has put her to the test…and has her dreaming some unusual dreams…

I used to dream of flowers. The petals, the leaves, the shapes, the structures. I dreamed of how I would put them together, arranging the colours and creating great clusters and clouds of them for displays or wedding bouquets.

Discover 387 hidden attractions, cool sights, and unusual things to do in Scotland from Fingal's Cave to Calum's Road. A grand Scottish castle with rumours of being haunted Earlshall Castle was built in the mid-1500’s by Sir William Bruce, a member of the historic Lowlands Scottish clan Bruce. Sir Bruce was a survivor of the famous Battle of Flodden, the largest battle in the history of Britain between the kingdoms of England and Scotland, and where James IV. SCOTLAND 2020 KITS. 1 Comment Read Now. So I could create a blog or you could put my images on your website!

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Now, I dream of spreadsheets.

Spreadsheets take up my days. I have them for everything and I needthem for everything. I’m painfully aware that I never had a spread sheet for lilies. Yes, COVID-19 has changed me.

I’m NHS Lothian’s Programme Manager for Excellence in Care (EiC). For two days a week, I’m on secondment with Healthcare Improvement Scotland (HIS). Or I was, until the COVID-19 pandemic started. Now, back at NHS Lothian, it’s my job to help pull together the nursing and midwifery workforce plan that will help us deal with the pandemic.

“suddenly I had a few thousand staff to deploy where they were most needed, but that didn’t necessarily match where they wanted to go. This was a huge challenge as I had never been involved in this type work before. HR were my allies, keeping me right on what was and what was not acceptable to the organisation.”

Prioritisation of services to support patients meant rapid changes had to be implemented across NHSScotland, and NHS Lothian was no different. As some existing services were stepped down, staff were redeployed to other services. This all had to happen at speed, and I was the key contact for helping set up the COVID-19 Nurse Staffing Hub.

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The idea was to allow managers to ask for assistance with staffing resources or to offer staff to be deployed to other services. Trying to balance requests for staff with actual people to be deployed was a bit of a juggling act, but one of my past roles was Staff Bank Manager for Nursing within NHS Lothian, so this gave me confidence to undertake the role of supporting with the employment and deployment of the workforce into areas of need.

The key to the success of safe recruitment and redeployment of staff is ensuring a robust governance process is in place and streamlining processes to support this. From previous roles, I was aware of the governance process around recruitment, but due to the rapid changes and the number of different routes into the system for staff and volunteers, I knew this role was going to test my knowledge.

A plan had been put in place for a rapid recruitment drive as soon as the pandemic started. The aim was to get people through the recruitment process in less than the normal six week timeframe. We had about 1600 applications – not all for nursing.

Then we heard NES were going to have a portal for staff returning to the NHS, so suddenly there were another few hundred potential recruits applying by that route. Add in the student nurses in year 2 and 3 that were offered an opportunity to work in NHS Boards as paid students as part of the workforce, and that was another six or seven hundred for us to deal with.

Staff from external organisations, universities or partner boards were also keen to volunteer, but they would all need to have either SLAs or secondment agreements to be safe to operate in NHS Lothian.

So suddenly I had a few thousand staff to deploy where they were most needed, but that didn’t necessarily match where they wanted to go. This was a huge challenge as I had never been involved in this type work before. HR were my allies, keeping me right on what was and what was not acceptable to the organisation.

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I undertook some of the interviews over the phone. I’ve always preferred meeting and interviewing people face to face, so I found it a bit difficult. Once staff had been interviewed, their pre-employment checks completed and their induction underway I had to place them in a pool of staff per hospital or locality site, trying to ensure everyone got what they needed

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My role is really still evolving. Every day something different happens and although I’m enjoying the challenge I do miss the normality of what I had before. I also miss the teaching side of what I was doing with EiC, but now I could teach anybody how to build a spreadsheet! Having Katy Haslam seconded from EiC to work with me three days a week has been invaluable – she loves a spreadsheet and has been my mentor on the process front, writing processes as we go and turning them into something that is visibly good and easy to use. I’m sure my role will continue to change as we move forward. The pandemic is something that happened and needed a quick response – we had no control over that, something that’s difficult for a control freak like me! But I’ve risen to the challenge and just got on with what has needed to be done. You could say I’ve gone from dreaming about flowers to turning over a new leaf.

Norma Dodds is Lead Nurse with Excellence in Care, part of Healthcare Improvement Scotland.

More information

Last updated:19 Jan 2021 - see all updates
Part of:
Coronavirus in Scotland, Public safety and emergencies

Find out the COVID protection level for each local area and get information on what you can and cannot do at each level.

Protection levels by area

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COVID protection levels by area

Mainland Scotland and some islands are in lockdown with guidance to stay at home, except for essential purposes. These restrictions will remain in place until at least mid-February.

Some islands will remain at Level 3.

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Local authority areaProtection level
Aberdeen City Stay at home
AberdeenshireStay at home
AngusStay at home
Argyll and Bute*Stay at home
ClackmannanshireStay at home
Comhairle nan Eilean Siar (Western Isles)** Level 3
Dumfries and GallowayStay at home
Dundee City Stay at home
East AyrshireStay at home
East DunbartonshireStay at home
East LothianStay at home
East RenfrewshireStay at home
Edinburgh (City of)Stay at home
FalkirkStay at home
FifeStay at home
Glasgow CityStay at home
Highland***Stay at home
InverclydeStay at home
MidlothianStay at home
MorayStay at home
North AyrshireStay at home
North LanarkshireStay at home
Orkney IslandsLevel 3
Perth and KinrossStay at home
RenfrewshireStay at home
Scottish BordersStay at home
Shetland IslandsLevel 3
South AyrshireStay at home
South LanarkshireStay at home
StirlingStay at home
West DunbartonshireStay at home
West LothianStay at home

*the following islands in Argyll and Bute are at level 3: The Isle of Coll, the Isle of Colonsay, the Isle of Erraid, the Isle of Gometra, the Isle of Iona, the Isle of Islay, the Isle of Jura, the Isle of Mull, the Isle of Oronsay, the Isle of Tiree, and the Isle of Ulva.

** Barra and Vatersay are at Stay at home.

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*** all islands in Highland are in level 3, except the Isle of Skye which is at Stay at home.

About the levels

These levels are reviewed weekly. See how we decided which level should apply to each area.

There are different restrictions in England, Wales and Northern Ireland.

Contact

Email: Covid19OutbreakManagement@gov.scot

First published:19 Jan 2021Last updated:19 Jan 2021 - show all updates
  1. Updated Level 3 page to reflect Barra and Vatersay moving into lockdown.

  2. updates following announcement of lockdown to come into force from 5 January 2021.

  3. Level 4 information on shopping updated.

  4. Support services section updated for all Levels.

  5. Updated pages to reflect FM's statement and forthcoming changes to guidance.

  6. Updated levels table following weekly review.

  7. Updated levels information to reflect change in self-isolation period from 14 days to 10 days.

  8. Updated levels information following weekly review of allocations.

  9. Minor amendment to text re children under 12 in level pages.

  10. Accommodation exemptions added to Level 4 information.

  11. Minor amendment to language in life events to include 'post-funeral gatherings'.

  12. Added time when temporary Level 4 restrictions will end on 11 December.

  13. Midlothian - to remain in level 3.

  14. Updated level 1 information on socialising and hospitality.

  15. Added information on tradespeople and working in someone else's house.

  16. Minor amendments to shielding guidance in level 4, childcare headings and added link to school aged childcare guidance in all levels, and amended date in hospitality guidance in level 1.

  17. Updated levels information following weekly review of allocations.

  18. Amendment to hospitality guidance in level one to clarify that from 19 November 2020 a maximum of 8 people from up to 3 households outdoors at a restaurant, cafe, pub or bar.

  19. Minor update to shielding guidance in levels 2 and 3.

  20. Local authority table updated following review of protection levels.

  21. Information on support services added.

  22. Information on domestic abuse added to each of the Level pages.

  23. updated with more detailed guidance and link to postcode checker.

  24. Added information on the protection level for each local authority area.

  25. Information on level specifics added.